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Emergency Assistance

Emergency Assistance

The Consulate provides assistance to Kenyan nationals in the UAE who find themselves in distress — including loss of passport, hospitalisation, detention, bereavement, exploitation, abandonment, and other emergencies. Emergency contact: +971 50 870 4117 (24-hour line for genuine emergencies only). For non-emergency matters please use the office line +971 4 342 8111 or email dubai@mfa.go.ke . If you need emergency travel back to Kenya we can issue Emergency Travel Documents to facilitate your return.

Application process

How to apply

  1. Step 1

    Contact the Mission

    Call or email the Mission immediately to report the emergency.

  2. Step 2

    Report to local police

    Obtain a police abstract where a document was lost or stolen.

  3. Step 3

    Submit your details

    Provide photos and proof of citizenship at the Mission.

  4. Step 4

    Receive an ETD

    Collect your Emergency Travel Document to enable your journey.

Get started

Everything you need to apply

What you’ll need

  • Police report (for a lost or stolen passport)
  • Two recent passport-size photographs
  • Copy of the lost passport or any proof of Kenyan citizenship
  • Confirmed travel itinerary

At a glance

Processing time
24–48 hours
Standard fee
AED 90 (Emergency Travel Document)
Book an appointment

How we can help

  • Lost or stolen passport — emergency travel documents and replacement
  • Hospitalisation — visit detained or hospitalised Kenyans, contact family in Kenya, liaise with UAE authorities
  • Detention — consular visits and family communication; we cannot interfere in legal proceedings
  • Bereavement — No-Objection Certificates for repatriation of remains, support for families
  • Exploitation / abandonment — protection and welfare support, links to NGOs and shelters
  • Crisis evacuation — coordination during major incidents

What we cannot do

  • Pay legal, medical, or accommodation bills
  • Interfere in court proceedings or police investigations
  • Provide legal advice
  • Replace travel documents instantly — emergency travel documents take 24-48 hours

When you contact us

Please share your full name, Kenyan passport / ID number, your current location, a contact number where we can reach you, the nature of the emergency, and any next-of-kin contacts.