The Duty Officer responds to genuine emergencies affecting Kenyan nationals in the UAE, including:

• Death of a Kenyan national;
• Serious injury, accident or hospitalisation;
• Arrest, detention or imprisonment;
• Mass-casualty incident or evacuation;
• Forced labour, trafficking or exploitation;
• Lost or stolen passport when imminent travel is required.

The Duty Officer line is reserved for genuine emergencies. For passport renewal, civil registration, attestation enquiries or general questions, please use the office hours channels — see Contact or book an appointment for the relevant consular service.

If you are in immediate danger, call the UAE emergency services first:

• 999 — Police
• 998 — Ambulance
• 997 — Civil Defence (fire / rescue)

Then call the Consulate Duty Officer.